ISO 20000-1 Certification

ISO 20000-1 Certification refers to the certification of an organization's Information Technology Service Management System (ITSM) based on ISO/IEC 20000-1. ISO/IEC 20000-1 is an international standard that provides requirements for establishing, implementing, maintaining, and continually improving an ITSM system. It is specifically focused on the management of IT services, ensuring their alignment with the needs of the organization and the satisfaction of customers.

• IT Service Management (ITSM): ISO/IEC 20000-1 is centered around IT Service Management, which involves the planning, design, delivery, and continuous improvement of IT services to meet the needs of the organization and its customers.
• Applicability: The standard is applicable to organizations of all types and sizes that provide IT services, whether they are internal IT departments, external service providers, or a combination of both. It is used by organizations seeking to ensure the quality and effectiveness of their IT service delivery.
• Certification Process: Organizations seeking ISO/IEC 20000-1 Certification typically undergo an assessment by a certification body to determine their compliance with the standard's requirements. This assessment involves a review of policies, procedures, documentation, and practices related to IT service management.
• Integration with Other Standards: ISO/IEC 20000-1 can be integrated with other management system standards, such as ISO 9001 (quality management) and ISO 27001 (information security management), to create an integrated management system that addresses multiple aspects of organizational performance.
• Revision: ISO/IEC 20000-1 underwent a significant revision in 2018, resulting in the release of ISO/IEC 20000-1:2018. The updated version introduced several changes and improvements to align the standard with modern IT service management practices.